Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sync Solutions (operated as a Proprietorship, Udyam Registered, in New Delhi NCR, India), the operator and owner of the GymSync platform.

GymSync is a Software-as-a-Service (SaaS) platform designed for gym owners, fitness centers, studios, and authorized staff to manage memberships, attendance, payments, communication, and related gym operations.

By registering on GymSync, creating an account, or using the platform, you agree to be bound by these Terms.

GymSync offers a 14-day free trial period for eligible customers.

GymSync reserves the right to deny, limit, or terminate free trials if trial abuse is detected.

Multiple trial accounts created by the same business or user to bypass trial limitations may be suspended or terminated immediately.

A paid subscription is required to continue using GymSync after the 14-day free trial period.

No refunds are issued after a payment has been processed.

Subscription plans, pricing, features, and service limits may be modified by GymSync with reasonable prior notice to active subscribers.

Subscriptions are non-transferable and may not be shared, sold, or resold to unrelated gyms or businesses. One subscription is limited to a single gym organization.

Expired or unpaid accounts may be immediately locked, restricting access to all platform functionalities and dashboard data.

Access may be fully restored upon successful renewal and payment of outstanding or current fees.

GymSync may permanently delete inactive customer data after up to 12 months of continuous inactivity, non-payment, or account abandonment.

Gym owners retain ownership of all uploaded data, including member information, attendance records, payment records, and business operational data.

GymSync receives a limited, non-exclusive right to store, process, transmit, and display such data solely to provide and maintain the services as described.

Customers may export their data from the platform subject to current capabilities.

Customers may request permanent deletion of their account and all associated database records.

Upon verification of a valid deletion request, GymSync will delete customer data, subject to any legal retention, accounting, or audit obligations.

Gym owners are solely responsible for: • Obtaining all required consent from gym members before entering their personal data into the platform • Ensuring that all uploaded member data is lawful, accurate, and kept up-to-date • Complying with all applicable privacy, data protection, and communication laws

GymSync acts solely as a software platform and service provider.

GymSync does not store biometric templates (such as fingerprints or facial recognition templates).

Biometric processing, if applicable, is handled entirely by third-party systems or providers (e.g., eSSL, ZKTeco, or similar software/hardware).

GymSync may receive only processed attendance-related timestamps and logs from integrated attendance systems.

Gym owners are responsible for all activity occurring under their organization.

Gym owners are responsible for creating, managing, assigning permissions to, and disabling staff accounts as needed.

Supported roles on the platform may include Owner, Manager, Receptionist, Trainer, and other authorized staff roles.

Users are solely responsible for maintaining the confidentiality of their login credentials.

Users may not: • Reverse engineer, decompile, or disassemble the GymSync platform or its underlying code • Copy or modify any source code of the platform • Clone the user interface, design, layout, or functionality of the platform • Scrape data from GymSync using automated tools • Circumvent, bypass, or test the security measures of the platform • Use GymSync for any illegal, unauthorized, or fraudulent activities • Upload malicious software, viruses, or other harmful digital content

All GymSync software, code, branding, trademarks, logos, technology, interfaces, and intellectual property remain the exclusive property of Sync Solutions.

Current and future uploads supported by the platform may include: • Images (e.g., member profile photos) • Gym logos and branding materials • Excel/CSV files for data migration

Users may not upload: • Malware, spyware, or viruses • Illegal or obscene content • Copyright-infringing materials • Unauthorized personal data of any third party

Gym owners are solely responsible for: • All WhatsApp communications, SMS communications, and email communications sent through the platform • Obtaining necessary member consent for receiving messages

GymSync is not responsible for: • Spam complaints resulting from gym communications • Number bans, suspensions, or blocks by WhatsApp or other providers • Messaging provider restrictions or fee changes • Regulatory violations caused by customer messaging actions

GymSync may rely on integrations with: • Razorpay (payment processing) • eSSL/ZKTeco integrations • Hosting and cloud infrastructure providers • Messaging and notification providers • Other third-party services

GymSync is not liable for outages, delays, interruptions, failures, or data loss caused by these third-party providers.

All subscription payments are securely processed through Razorpay.

GymSync does not directly store payment card information, UPI pins, or bank credentials.

Payment processing is subject to the policies, terms, and systems of the relevant payment provider.

GymSync provides its services on a commercially reasonable efforts basis.

No uptime guarantee is provided under these Terms.

Service interruptions may occur due to scheduled maintenance, software updates, security events, network outages, or third-party failures.

GymSync does not guarantee recovery of deleted, modified, corrupted, or lost data.

Users are responsible for maintaining their own backup records, exports, and offline files.

GymSync may immediately suspend or terminate accounts and restrict access for: • Non-payment of subscription fees • Suspected fraud or misrepresentation • Chargebacks or payment disputes • Security violations or unauthorized access attempts • Illegal activity or platform abuse • Abuse of messaging features (e.g., spamming) • Violation of any terms in this Agreement

GymSync implements reasonable administrative, technical, and physical security measures to safeguard data.

No platform can guarantee absolute security.

In the event of a security incident, GymSync may notify affected customers within a reasonable timeframe as appropriate under the circumstances and applicable laws.

GymSync may use customer names, logos, reviews, or testimonials in marketing materials only with explicit customer permission.

Support channels may include: • Email • WhatsApp • Phone

GymSync aims to respond to support inquiries within 48 business hours but does not guarantee any specific response time or service level agreement.

If GymSync introduces AI-powered features (such as automated member insights, chat assistants, or content generators): • AI outputs are provided for informational and convenience purposes only • Customers remain solely responsible for business decisions based on AI-generated content • GymSync does not guarantee the accuracy, completeness, or suitability of AI-generated outputs

GymSync shall not be liable for delays, interruptions, or failures caused by events beyond its reasonable control, including: • Natural disasters, earthquakes, fires, floods • Internet backbone outages, power failures • Government actions, regulations, or compliance orders • War, civil unrest, strikes, riots • Pandemics or public health emergencies • Cloud infrastructure failures • Third-party provider failures

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of GymSync or under these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

For billing, support, or legal inquiries regarding these Terms, contact:

Email: team.gymsync@gmail.com

Sync Solutions New Delhi NCR, India