Refund & Cancellation Policy

This Refund & Cancellation Policy governs subscriptions purchased for GymSync services.

By purchasing a GymSync subscription, customers agree to this policy.

GymSync offers a 14-day free trial period for eligible customers.

Customers are encouraged to evaluate the platform during the trial period before purchasing a subscription.

GymSync reserves the right to deny, restrict, or terminate free trials in cases of suspected abuse, duplicate registrations, fraudulent activity, or attempts to bypass trial limitations.

GymSync operates as a subscription-based software service.

Subscription fees are charged according to the selected plan and billing cycle.

Customers are responsible for reviewing plan details and pricing before completing payment.

All subscription payments made to GymSync are final and non-refundable.

No refunds, partial refunds, prorated refunds, or credits will be issued for: • Change of mind • Failure to use the service • Partial usage of a billing period • Business closure • Subscription cancellation • Dissatisfaction after the free trial period • User error • Lack of platform familiarity • Feature misunderstandings

Customers are encouraged to fully evaluate GymSync during the 14-day free trial before purchasing a subscription.

Customers may cancel their subscription at any time.

Cancellation will prevent future subscription charges where applicable.

Cancellation does not entitle the customer to a refund for any fees already paid.

If a subscription expires or payment is not received: • Account access may be immediately locked. • Access to platform functionality may be restricted. • Services may be suspended until payment is successfully received.

Upon subscription expiry: • Customer data may remain stored for a limited period. • Accounts may remain locked during non-payment periods. • Customers may reactivate access by renewing their subscription.

GymSync may permanently delete inactive customer data after up to 12 months of continuous inactivity, non-payment, or account abandonment.

Customers may request permanent deletion of their account and associated data by contacting: team.gymsync@gmail.com

Deletion requests may require identity verification.

Certain information may be retained where required by law, fraud prevention requirements, accounting obligations, or legitimate business purposes.

Payments are processed through third-party payment providers, including Razorpay.

GymSync does not directly store customer payment card information.

Payment processing is subject to the policies and systems of the relevant payment provider.

GymSync is not responsible for: • Bank processing delays • Failed payment authorizations • Payment gateway outages • Banking system errors • Third-party payment provider disruptions

Customers should contact their payment provider or bank regarding transaction-related issues.

Customers are encouraged to contact GymSync before initiating a chargeback or payment dispute.

GymSync reserves the right to suspend or terminate accounts associated with fraudulent chargebacks, payment abuse, or unauthorized payment disputes.

GymSync reserves the right to modify this Refund & Cancellation Policy at any time.

Updated versions will become effective upon publication on the website or platform.

For refund, billing, cancellation, or subscription-related inquiries:

Email: team.gymsync@gmail.com

Sync Solutions New Delhi NCR, India