Privacy Policy

GymSync ("we", "our", "us") is a software platform developed and operated by Sync Solutions that helps gyms, fitness centers, and studios manage memberships, attendance, payments, communication, and related business operations.

This Privacy Policy explains how information is collected, used, processed, stored, and protected when using GymSync.

Gym Owners: Gym owners act as the primary Data Controllers for member information uploaded to GymSync.

GymSync: GymSync acts as a Data Processor and Service Provider that stores and processes information on behalf of gym owners.

Gym owners are responsible for determining: • What information is collected • Why information is collected • Obtaining required member consent • Compliance with applicable privacy laws

Gym Account Information: GymSync may collect: • Full Name • Business Name • Mobile Number • Email Address • Gym Location • Account Credentials • Subscription Information

Member Information: GymSync may collect: • Full Name • Mobile Number • Email Address • Member Photo • Date of Birth • Gender • Membership Plan Information • Membership Start Date • Membership End Date • Membership Status • Attendance Records • Payment Records • Emergency Contact Information • Member Notes

Future Features: GymSync may support collection of: • Workout Plans • Diet Plans • Trainer Notes • Fitness Progress Records

Technical Information: GymSync may automatically collect: • IP Address • Browser Type • Device Information • Operating System Information • Login Timestamps • Session Information • Failed Login Attempts • Security Logs • Usage Analytics

GymSync does not intentionally collect or store: • Aadhaar Numbers • PAN Numbers • Government Identification Documents • Fingerprint Templates • Facial Recognition Templates

GymSync does not store biometric templates.

Biometric processing, if used, is handled by third-party systems such as eSSL, ZKTeco, or similar providers.

GymSync may receive attendance-related information from integrated attendance systems.

GymSync may use information to: • Provide platform functionality • Manage memberships • Process attendance records • Generate reports • Process subscriptions • Improve platform performance • Monitor security • Prevent fraud • Provide customer support • Deliver product updates • Comply with legal obligations

Gym owners are solely responsible for: • Obtaining member consent • Ensuring information is accurate • Ensuring information is lawfully collected • Complying with privacy and communication laws

GymSync acts solely as a technology platform and service provider.

GymSync does not sell, rent, or trade personal information.

Information may be shared only: • With authorized gym personnel • With service providers necessary to operate the platform • To comply with legal obligations • During business transfers, mergers, acquisitions, or restructuring activities

GymSync may utilize trusted third-party providers including: • Supabase • Razorpay • Vercel • Email service providers • SMS service providers • WhatsApp service providers • Analytics providers • Cloud infrastructure providers

Information may be processed in India or other jurisdictions where these providers operate.

Essential Cookies: Required for: • Authentication • Login sessions • Platform functionality

Analytics Cookies: Used to: • Measure platform usage • Improve performance • Improve user experience

GymSync does not currently use marketing or advertising tracking cookies.

Service Communications: • Security alerts • Billing notifications • Subscription notices • Account-related communications • Maintenance notifications

Product Updates: • New feature announcements • Platform improvements • Product releases

GymSync does not send marketing newsletters by default.

GymSync retains information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Expired subscriptions may result in account locking.

Inactive or abandoned customer data may be permanently removed after extended periods of inactivity, including up to 12 months of continuous inactivity or non-payment.

Customers may export their data, including: • Membership information • Attendance records • Payment records • Business reports

Subject to platform capabilities.

Gym owners may request account and data deletion.

Upon verification of a valid deletion request, GymSync may delete: • Account information • Member records • Attendance records • Payment records • Related operational data

Certain records may be retained where required by law.

Backup copies may remain temporarily until routine backup cycles expire.

If a gym member requests: • Data access • Data correction • Data deletion

GymSync may direct the request to the relevant gym owner because the gym owner acts as the Data Controller.

GymSync may assist gym owners in fulfilling such requests where appropriate.

GymSync may use anonymized and aggregated information for: • Product development • Platform improvements • Reporting • Benchmarking • Business analytics

No personally identifiable information will be disclosed through aggregated reporting.

GymSync implements reasonable administrative, technical, and organizational safeguards to protect information.

However: • No system is completely secure • No security measure can guarantee absolute protection • Users acknowledge the inherent risks of internet-based services.

In the event of a security incident, GymSync may notify affected users within a reasonable timeframe as appropriate under applicable laws and circumstances.

If GymSync undergoes: • Acquisition • Merger • Sale • Reorganization • Asset transfer

Customer information may be transferred as part of the transaction subject to continued privacy protections.

GymSync services are intended for use by gym businesses and authorized personnel.

Gym owners are responsible for ensuring they have appropriate authorization to collect and manage information relating to their members.

GymSync may update this Privacy Policy periodically.

Updated versions will become effective upon publication on the platform or website.

For privacy-related inquiries, contact:

Email: team.gymsync@gmail.com

Sync Solutions (Proprietorship, Udyam Registered) New Delhi NCR, India